Telephonetics VIP and Kingston Communications agree new multi-million pound deal for cinema call handling.

Telephonetics VIP, the speech recognition and voice automation specialist has signed a new multi-year deal with Kingston Communications to provide the network and co-location infrastructure to support all the cinema film information and booking calls for Telephonetics VIP cinema customers.

The calls that will be delivered by Kingston Communications equate to over 80% of the UK multiplex cinema telephone traffic. As part of the deal, Telephonetics VIP will continue to use Kingston Communications' sophisticated CoLocation facilities for the hosting of their resilient 3,000 line speech platform. 

Telephonetics VIP's MovieLINE® is the market leading speech-based application for cinemas and therefore requires a telecoms infrastructure that enables fully scalable and resilient self-service solutions.

Anthony McKay, Chief Executive, Telephonetics VIP explains "Having the right technology and support is a fundamental element in providing solutions that are not only easy to use but also deliver tangible benefits to both our customers and their callers."

He continues "Kingston Communications' consistent reliability and continual service enhancements have made them a key strategic partner in enabling us to deliver ongoing great service and value to our customers. Our continuing relationship is key to maintaining our position as the leading speech recognition provider to cinemas and we are thrilled to have renewed our partnership."

Iain Shearman, Sales Director at Kingston Communications, said "We are delighted to play a part in the continued success of Telephonetics VIP in its market and to make a contribution to the seamless experience it provides to its customers."
 
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ABOUT TELEPHONETICS

Telephonetics VIP

Telephonetics VIP, which is part of Telephonetics plc, is a leading provider of hosted and customer premises speech recognition and voice automation solutions.

Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier class Voice XML hosting platform and customer premises solutions.

Drawing on over 14 years of understanding how people converse over the telephone, Telephonetics VIP offers a broad range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.

With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity, Telephonetics VIP has built a large customer base, including 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.

TELEPHONETICS PLC

Telephonetics plc (TPH.L) is a UK-based speech recognition solutions company.  The Group was listed on the London Stock Exchange's AIM market in July 2005.

About the KCOM Group

KCOM Group PLC provides a range of integrated IT and communications services to businesses, and internet and telecommunications services to selected consumer markets, within the UK.

The Group's portfolio of businesses works with both leading private enterprise customers and public sector organisations. Through its Affiniti, Smart421 and JAM IP brands, the Group delivers solutions covering unified communications, contact centre solutions, data management, applications integration and managed services.

The KCOM Group also includes a regionally-focused business, Kingston Communications, which supports small to medium-sized businesses. Through its KC and Eclipse brands, the business offers a wide range of internet-based and telecommunications services. The regional business also provides telephony and internet services to targeted consumers through its KC, Eclipse and Karoo brands.

The Group is listed on the London Stock Exchange and employs over 2,700 people in the UK.