Reliance Home Comfort Goes Live with Oracle(R) Software to Improve Efficiencies, Deliver Superior Customer Service

    REDWOOD SHORES, Calif., Feb. 19 /PRNewswire-FirstCall/ --

    -- Oracle today announced that Reliance Home Comfort (RHC), a leading
       provider of HVAC, water heater and home protection sales and services
       for the residential market in the province of Ontario, has implemented
       Oracle software to help streamline its overall operations.
       Specifically, RHC went "live" with Oracle(R) Utilities Mobile Workforce
       Management to automate the scheduling and dispatch of its field
       services organization.
    -- Reliance Home Comfort provides a broad range of services including
       furnace, air conditioning, and water heater rentals and sales,
       protection plans and maintenance and repairs.  More than two million
       people in the province of Ontario depend on Reliance Home Comfort for
       high-quality, reliable service.


    Supporting Quotes

    -- "One of the primary business drivers for RHC was to optimize the
       scheduling of our field technicians while meeting or exceeding our
       service commitments with our customers.  Oracle's solution was
       attractive to us because it includes a tightly integrated real-time
       scheduling engine that continuously optimizes the assignments of
       service orders to qualified field resources," said Paul Slinger, vice
       president of strategic initiatives, Reliance Home Comfort.
    -- "What really differentiated the Oracle Utilities Mobile Workforce
       Management product from its competitors was its scheduling
       functionality," Slinger added.  "Accordingly, our business case was
       driven on the cost savings we expect to achieve by implementing
       Oracle's software. The beauty of the Oracle solution is that it is
       constantly optimizing the field technician routes and the customer
       appointments 'on the fly' -- allowing us to deal with high priority
       customer requests on the same day of request and control costs."
    -- "We're very pleased Reliance Home Comfort has selected Oracle software
       to help achieve its goals of high operational efficiency and
       exceptional customer service," said Quentin Grady, senior vice
       president and general manager, Oracle Utilities.  "This effort
       underscores Oracle's strategy to deliver tangible business value to our
       customers through a comprehensive suite of flexible and scalable
       solutions."

    (Logo: http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO )


    Supporting Resources
    http://www.oracle.com/industries/utilities

workforce.html

http://www.reliancehomecomfort.com

About Oracle Utilities

Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.

About Oracle

Oracle (Nasdaq: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

Trademark

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

SOURCE Oracle Corporation

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