PaperHost Chooses Sage CRM Over Salesforce.com to Drive Organic Revenue Growth

Sage CRM With Partner-Enabled and Customer-Configured Customizations Automates Sales and Customer Service Business Processes

Sage Software today announced that PaperHost, a provider of Web-based document management products and services, has chosen Sage CRM over Salesforce.com to support sales employee collaboration and increase customer satisfaction levels. Centralized customer data and automated business processes are now helping PaperHost drive its organic growth strategy.

"We are in a service-based business where the ability to track customer support and sales leads is critical to the growth of our company," said Jim Coyle, president, PaperHost. "We chose Sage CRM because it offered us on-demand data access through a Web-based interface. We elected to deploy Sage CRM on in-house servers where our technical folks can add additional customizations that are unique to our industry. No other Web-based product we looked at could provide this flexibility."

Centralized Database Critical to Organization's Growth

Prior to implementing Sage CRM, PaperHost did not have a central database to store sales leads and customer support inquiry reports. Each employee kept personal files. PaperHost sought a CRM system that could promote employee collaboration and data sharing through an easy-to-use and customizable interface. After first considering Salesforce.com, the company chose Sage CRM for its intuitive design.

The company worked with Extremely Productive, Inc., a Sage CRM Solutions business partner, to implement Sage CRM for all of its 22 employees. Extremely Productive made customizations so that billing rates could vary by client and activity, and created custom fields within Sage CRM to track all tasks that have billable rates associated with them. Employees can also configure features to fit their work style and data view preferences.

"Since PaperHost is a provider of Web-based services, the company really found value in a Web-based CRM interface that could create synergies between its sales and customer care initiatives," said Josh Ovett, president, Extremely Productive. "Sage CRM is a great fit because it also offers customization at the user level so employees can adapt the system to their preferences."

PaperHost's relationships with customers are now more personalized and interactive because all employees have quick access to each customer's project status. The use of Sage CRM has increased customer satisfaction levels and is continuously driving new revenue opportunities with new and existing customers. Employees also track key details for each customer such as service requests, call escalation history and resolutions, allowing PaperHost to pinpoint recurring issues and areas for improvement.

Sage CRM

Sage CRM is an easy to use and feature rich CRM solution that integrates vital sales, marketing and customer support information for small and mid-sized businesses. Sage CRM provides flexible deployment options and is available as an on-demand CRM solution at SageCRM.com, or as an on-premises CRM system. Sage CRM also includes a remote data synchronization client and support for wireless devices.

Sage CRM and SageCRM.com are part of Sage CRM Solutions, the only family of CRM products designed specifically for the needs of small and medium-sized businesses that also includes ACT! by Sage and Sage CRM SalesLogix. For more details, visit www.sagecrmsolutions.com or call (800) 643-6400.

About PaperHost

PaperHost is an Atlanta-based developer and provider of web-based document management products and services. Incorporated in 2000, PaperHost embraces an application solution provider (ASP) business model to deliver these services to customers. For more information, please visit www.paperhost.com or call (800) 882-3573.

About Extremely Productive

Extremely Productive, Inc. is an international consulting firm creating competitive advantages for companies by finding and reforming underperforming sales and marketing processes. After documenting these processes, Extremely Productive improves them using simple, easily adopted technology to garner significant productivity and revenue gains. For more information, please visit www.extremelyproductive.com or call 888-EXT-PROD.

About Sage Software

Sage Software supports the needs, challenges and dreams of more than 2.6 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of accounting practices and the construction, distribution, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small to mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.0 million customers and employs over 10,500 people worldwide. For more information, please visit the Web site at www.sagesoftware.com/moreinfo or call (866) 308-2378.

© 2006 Sage Software, Inc. All rights reserved. The Sage Software logo and the Sage Software product and service names mentioned herein are registered trademarks or trademarks of Sage Software or its affiliated entities. All other brands are trademarks of their respective companies.

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