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Parature Names Elaine Harvey Vice President of Engineering

Eighteen-Year Software Development Veteran Brings Solid Track Record of Management Success

Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature's software development efforts, including guiding product architecture and execution of design, as well as overseeing personnel and continuing the strategic expansion of the development organization. Backed by 18 years of software development experience, and 12 years of management experience, Mrs. Harvey brings to Parature keen insight into how to successfully build solid technology and motivated teams. "I'm very pleased to join Parature at such an exciting time in the company's history, and look forward to contributing to the company's growth and momentum by guiding the development of solid, visionary customer support software that exceeds customer and market expectations," stated Mrs. Harvey.

Prior to joining Parature, Mrs. Harvey was the director of the Secure Software Development Practice within the NetSec (now Verizon Business) Government Solutions Group, a leading secure software developer within the U.S. intelligence community. During her tenure with NetSec, Mrs. Harvey co-created two patent-pending inventions: a wireless intrusion detection system and a secure one-way network bridging technology. Prior to NetSec, Mrs. Harvey held senior software architecture and programming positions with several high tech companies including Ubizen, provider of managed security software for corporate networks.

"Elaine's solid expertise in software development, particularly security domain experience and strategic architecture design, as well as demonstrated abilities to lead and motivate teams, makes her a terrific addition to our management team," said Duke Chung, CEO and President, Parature. "Elaine has already made great strides in a very short time, hiring talented personnel to build out the development organization and working collaboratively with many areas of the company to ensure our software will continue to revolutionize the customer support industry."

For information on Parature's Customer Support Solution, please visit http://www.parature.com/landing/customersupport.aspx

About Parature

Parature provides on demand customer support and help desk software, enabling companies to improve their internal and external support while reducing costs. Through its suite of modules, Parature allows companies to provide critical service information on a 24x7 basis via the Internet, resulting in reduction of inbound support load and significantly decreased support costs. With a consistent growth rate of over 100% year over year, Parature serves industry leaders such as Office Depot, ATI Technologies Inc. and Florida State University. For more information on Parature, or to sign up for the FREE 30 Day Trial, please visit www.parature.com.