Published: March 31, 2006
XS International of Atlanta, Global Provider of IT Support to Private Label Auburn Hills, MI Software for Sun, Solaris Operating Systems
SoftTech Solutions LLC, based here in
Metro Detroit, announced it forged a new partnership with XS International
Inc.
Starting immediately, Atlanta, Ga.-based XS will private-label SoftTech's
On-Line! Detective® for Sun through its X-party(SM) Maintenance & Support
service line. The product will be labeled X-party(SM) KnowledgeCare. It
offers a structured knowledge base for those who support, administrate or
maintain Sun Microsystems or Solaris® operating environments.
"X-party(SM) KnowledgeCare will provide all the information our customers
need to safely and effectively troubleshoot, diagnose and repair their Sun
environment," said Todd Bone, CEO of XS International Inc. "We wrap our
24/7 telephone support, on-site parts and training around this knowledge
base for a customized solution called ImmediateCare. As a result, the
support they receive is superior to anything the OEM can provide, while
saving on maintenance and support costs."
"This will prove to be a very effective solution for end-users," states
Paul Violassi, president and founder of SoftTech. "We have hundreds of
data centers utilizing the Detective today. X-Party's solution provides the
immediacy of parts, telephone support and any deep technical expertise the
end-users may require. I have been really impressed with their 'on-demand'
service capabilities."
XS International, Inc. provides customers with IT services that lower the
total cost of ownership. Through X-party(SM) Maintenance & Support
(www.xparty.com), XS provides support 24 hours a day, seven days a week.
Since 1990, XS has specialized in refurbished enterprise computers, system
maintenance and asset recovery services. XS has over 3,300 customers in 65
countries and is headquartered in Atlanta, GA, USA, with offices in the
United Kingdom, Brazil and New Zealand.
SoftTech Solutions is a developer of on-line diagnostic tools, technical
documentation and training for field technicians and system administrators.
Since 1995, SoftTech has been devoted to producing its On-Line! Detective
for Sun, a tool used by System Administrators and Hardware Technicians who
support Sun Microsystems computing environments.
SoftTech currently supports thousands of customers in 26 countries.
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