Published: March 27, 2006
Six Community Banks Partner With MoneyLine Lending Services to Implement Customer-Centric Mortgage Lending Programs
Community Bank Clients Choose Moneyline for Its Superior Customer Service, Advanced Online Tools and Full Range of Competitive Products
MoneyLine Lending Services, a specialized
provider of private-label, end-to-end mortgage origination and fulfillment
services, is pleased to announce today that it has six new community bank
clients. The banks chose to partner with MoneyLine for various reasons, but
with the same end goal in mind -- to operate a full-service, competitive
residential mortgage program with excellent customer service.
The new clients, located throughout the country, are: 1st Centennial Bank
headquartered in Redlands, California; First National Bank of Fairbury of
Fairbury, Nebraska; InsurBanc of Farmington, Connecticut; Pacific Coast
National Bank of San Clemente, California; Signature Bank of Dunwoody,
Georgia; and Summit Bank of Mount Vernon, Washington. Several of the banks
switched to MoneyLine's services after outsourcing with another provider of
mortgage services.
Each MoneyLine client gains a customized, private-label solution with a
full range of competitive products and advanced online loan tracking tools.
Clients gain a private-label customer web site where their customers can
obtain customized rate quotes, submit applications, track the progress of
their loans, request assistance from a loan officer, and access other
mortgage resources. This is a major advantage for many of the banks, which
have not previously been able to offer interactive mortgage services
online.
MoneyLine client banks also are provided an employee portal through which
their personnel can access real-time information to assist customers
throughout the loan process. In addition, dedicated teams of mortgage
professionals are assigned to each client bank, to ensure excellent
customer service for bank employees and customers.
1st Centennial Bank, a $460 million bank specializing in construction
loans, will now be able to add a line of business to complement its
in-house loan agent mortgage capability. With MoneyLine's specialized
mortgage services, the bank will now be able to offer a permanent
residential mortgage loan product through its branch office network.
"MoneyLine is an outsource partner we can trust because they take our
reputation seriously," said Tom Vessey, President and CEO, 1st Centennial
Bank. "MoneyLine enables 1st Centennial Bank to be a full-service lender
who can meet the full spectrum of customers' lending needs, whether it's
for a permanent loan that supplements a construction loan, a refinance or a
new mortgage -- and that's pretty neat."
InsurBanc, jointly owned by the Independent Agents and Brokers of America
(IIABA) and the W. R. Berkley Corporation, is a full-service financial
services provider for independent insurance agents throughout the country.
InsurBanc is leveraging MoneyLine's services to give personalized,
convenient service to its geographically dispersed customer base, and looks
forward to serving a broader customer base in the future by offering
residential mortgage loans through its agency clients nationwide.
"We selected MoneyLine because of their reputation for outstanding customer
service and because they understand our unique business model," said Bob
Pettinicchi, Executive Vice President, InsurBanc. "Our new mortgage process
gives us the ability and resources to really relate to our customers with a
highly personalized and customized mortgage process whether they be down
the street or across the country."
Pacific Coast National Bank, which opened in 2005, views MoneyLine's
services as an ideal opportunity to break into the residential mortgage
market. "Our partnership with MoneyLine is extremely valuable because as a
small community bank we can now act as a full-service lender without hiring
additional staff or incurring any infrastructure costs," said Michael S.
Hahn, President and Chief Operating Officer, Pacific Coast National Bank,
"and MoneyLine shares and supports our key goal to provide superior service
to our customers."
"Previously we lacked the time and the specialists needed to offer a
quality mortgage program. Now, we leverage experts in residential mortgage
lending and customer service. As a result, we are able to meet those
customer needs while maintaining focus on our core business of commercial
and commercial real estate loans," said Jim E. Bishop II, President and
Chief Credit Officer, Summit Bank.
"Customers today are looking for sophisticated, holistic solutions," said
Charles Hoag, Community Executive, Signature Bank of Georgia. "By
partnering with MoneyLine we further our strategy to be a total solutions
provider with a mortgage offering that affords many convenient choices,
sophisticated communication tools, and a seamless interaction for the
customer."
"We partnered with MoneyLine because of their ability to deliver
consistent, day-to-day communication and customer service, which is key to
a successful mortgage program and partnership," said Vernon Pfaff,
Chairman, First National Bank of Fairbury. "We also look forward to the
opportunity our new mortgage program will give us to retain our valued
construction loan customers by offering them competitive residential
mortgage loans."
About MoneyLine Lending Services
MoneyLine Lending Services is a specialized provider of end-to-end mortgage
origination and fulfillment services. The Irvine, California-based company
provides financial institutions and other mortgage lenders with
private-label business process outsourcing (BPO) solutions designed to
strengthen customer relationships. MoneyLine's services allow each client
to operate a competitive, efficient and profitable mortgage program without
the additional infrastructure costs typically associated with mortgage
lending. Proprietary, state-of-the-art technology facilitates multiple
origination channels and real-time tracking tools that simplify and enhance
the mortgage process for client personnel and their customers. For more
information, visit www.moneylinelending.com or call 800-837-8570.
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