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Credit Valley Hospital Selects Boston WorkStation to Enable Automated Patient Self-Registration System

First Self-Registration Kiosks in Canada Save Time, Boost Patient Information Security

Boston Software Systems(TM), the leader in workflow automation technology to the healthcare market, today announced that The Credit Valley Hospital in Mississauga, Ontario (Canada) has implemented Boston WorkStation(TM) (BWS) to enable its automated patient registration process. Patients are able to check in at a kiosk in the patient care area, which expedites the registration process for patients who frequently visit -- at least three times per week over many months. The Hospital recently opened five kiosks in its new regional cancer center. Credit Valley will eventually install the kiosks in the outpatient and ambulatory care clinics, where the hospital sees the greatest volume of patients in a short period of time.

"Registration is the beginning of the healthcare process, so it is critical to ensure patient information is correct. Our automated check-in system provides more reliable patient information which is important in maintaining the continuity of care," said Avril Cardoso, manager, application services at The Credit Valley Hospital. "The Boston WorkStation suite of software is one of the critical application components that allows us to deliver automated patient registration to streamline workflow, and ultimately to offer better service and maintain the highest standards for patient data privacy. The Credit Valley Hospital continuously explores every opportunity to deliver safer and higher quality service to our patients."

"The Credit Valley Hospital prides itself on a strong and innovative IT department," said Sara McNeil, president of Boston Software Systems. "With a keen focus on quality, the IT staff applies productivity improvements through technology to reduce clerical errors and deliver higher-quality healthcare to its diverse customer base. This pays high dividends as both administrators and clinicians can focus on provision of care and spend less time with manual tasks that can be automated. Their self-registration system comes at a critical juncture as the healthcare industry and government are advocating for electronic medical records and the need to invest in technology to enable process efficiencies."

How the Self-Registration Works

Without a keyboard, a patient can scan his/her health card at a kiosk. The hospital system deploys a real-time network-to-network connection with the Canadian Ministry of Health and Long-Term Care to ensure the patient's identity and validate the card. If they are in sync, the system automatically signs the patient into the MEDITECH Admissions Module and delivers paperwork to the registration desk. If the card is not valid, the system displays a message instructing the patient to see a registration clerk, who will assist him/her. The transaction takes approximately 30 seconds. Credit Valley has achieved proof-of-concept on this device through a unanimous affirmation by the key stakeholders. With virtually little or no use of a keyboard, the hospital has even considered how to control the potential spread of infections.

As a result of using Boston Software Systems' workflow automation and scripting technology, The Credit Valley Hospital has greatly improved its registration processes, saving time and money, increasing accuracy and ultimately improving patient care. It will also become one of the first hospitals in Canada to implement intelligent registration, which uses BWS to guide a clerk through the whole information gathering process.

About Boston WorkStation

Boston WorkStation is a workflow automation and integration technology that provides an environment for on-demand process innovation and development. Boston WorkStation allows healthcare organizations to dynamically respond to changing business and compliance requirements by automating common tasks, creating complex processes, automating interaction with Web sites, or integrating new applications, systems and devices.

About Boston Software Systems

Boston Software Systems is the leading standard for workflow automation and system integration software, enabling healthcare organizations to streamline complex business processes and improve productivity. Hundreds of healthcare organizations worldwide respond to regulatory and business initiatives by using Boston WorkStation technology to automate and improve processes throughout their facilities. Boston Software Systems' customers include HCA-Midwest, Stanford Medical Center, Charleston Area Medical Center, Lutheran Health Network and Tenet Healthcare. Boston Software Systems partners with leading application and systems vendors such as McKesson, Siemens, Quovadx, Orion International and WebMD/Emdeon. For more information, please visit the Company's Web site at www.bostonworkstation.com or call 866.653.5105.

Boston Software Systems and Boston WorkStation are trademarks of Boston Software Systems, Inc.

Distributed by Market Wire