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World Wide Technology Uses Comergent's Enterprise E-commerce System to Expand Its Business

Growth Achieved by Making It Easier for More Customers to Purchase More Products Online

Comergent Technologies®, Inc., the leading provider of enterprise e-commerce solutions, is taking e-commerce at World Wide Technology, Inc. (WWT) to a new level of breadth and sophistication. WWT is a $1.4 billion leading systems integrator and value-added reseller of technology products to government organizations, automotive, telecommunications, and other Fortune 1000 companies. WWT originally deployed the Comergent E-Business System(TM) in December 2002.

Since starting with Comergent, WWT has scaled the number of users on the system from 1,000 to 6,000 and increased its online revenues by 525 percent. The system is so easy to use that WWT's customers are able to authorize employees outside their own procurement department to purchase pre-approved, standardized products directly -- making the process more efficient and economical. Recently, WWT added the ability for the Comergent system to interface directly with customers' procurement software from Ariba, CommerceOne, and Oracle, as well as customized systems developed in-house.

"One of our most important achievements has been proving that it's scalable for even our largest customers," said Mark Franke, vice president, IT for WWT. "Even those with highly customized requirements are successfully using our online system and our customers are happy. We keep raising the bar with Comergent and they keep clearing it."

Currently, WWT's customers can visit a customer-specific storefront Web site to easily find the best solutions from a catalog of more than 600,000 items then generate quotes, place orders, change orders, and view status -- all 24/7. The success of the Comergent system has helped WWT expand into new product categories and industry verticals, fueling WWT's overall growth without proportional increases in sales costs.

"Before WWT's e-commerce system, two or three of our customers' purchasing reps handled orders for the products WWT offers," said Franke. "Now, the system is so easy to use that even employees who are not purchasing reps are able to use it, thus eliminating single, ad-hoc purchases that don't leverage an aggregate purchase or pre-negotiated price."

Throughout the evolution of WWT's enterprise e-commerce capabilities, maintaining high quality service, both online and offline, has remained a paramount concern. WWT has continually added features to improve the customer experience online, including the ability to check inventory in real time. This has been a tremendous benefit to customers, who need to plan their deliverables and meet their commitments to stakeholders.

About Comergent

Comergent is a leading provider of enterprise e-commerce software solutions. The Comergent E-Business System automates and optimizes a corporation's selling and ordering processes, thereby increasing its revenue and profit, enhancing customer loyalty, and improving visibility into sales processes and channels. With patents pending, Comergent pioneered the concept of a single e-commerce system to address all products, customers, channels, and selling processes. The first company to bring to market truly collaborative e-commerce, Comergent was an early proponent of the service-oriented architecture. The Comergent E-Business System deploys rapidly with minimal customization and provides excellent returns on investment. Customers include industry leaders like Cisco Systems, DuPont, Gates Corporation, GE Access Distribution, InterContinental Hotels Group, J. C. Penney Company, NEC Solutions America, Nissan Motor Co., Pitney Bowes, Stanley Works, and The Toro Company. Comergent is privately held with headquarters in Redwood City, Calif. For more information, visit www.comergent.com.

Comergent and the Comergent logo are registered trademarks of Comergent Technologies, Inc. Comergent E-Business System is a trademark of Comergent Technologies, Inc. All other products or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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