Convergys Partners with Sigma Systems and Transforms Relationship Management

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Convergys Corporation, which provides business solutions focusing on relationship management, has entered a strategic, worldwide reseller agreement with Sigma Systems, a company that delivers advanced IP service fulfillment solutions.

In the agreement, Convergys will integrate Sigma Systems‘ OSS software solutions into the former’s Convergys Smart Revenue Solutions Suite. The joint solutions will provide communications and cable/broadband/satellite providers in both residential and business markets. It includes advanced OSS and BSS software for the design, delivery, and management of next generation communications and entertainment services.

Sigma’s advanced IP service fulfillment solutions that are built for complex service bundling allow global communications service providers to quickly, efficiently and continually expand their portfolio of innovative and differentiated revenue-generating service offerings. All this can be delivered over any access technology and to any device.

“This partnership brings together two global companies with proven expertise and deployments in business and service transformation,” says Morag Lucey, Convergys senior vice president of Marketing and Product Management. “With the advent of new video, entertainment, business, and cloud-enabled offerings, service providers have to address both business and service transformation at the same time to successfully expand their offerings and supporting operations systems. Integrated BSS/OSS solutions from Convergys and Sigma will help service providers effectively define, price, order, provision, and bill for services in a holistic manner.”

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Logo courtesy of Convergys

“With this joint offering, operators now have an integrated solution that will allow them to quickly bring new revenue-generating services to market, while ensuring a positive customer experience from ordering, to fulfillment, to billing,” says Preston Gilmer, vice president of marketing at Sigma. “With the addition of Sigma’s offerings, including service catalog management, order management and provisioning/activation, Convergys can enable service providers to deliver complex service bundles while reducing their operational costs.”

Convergys Smart Revenue Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports eight of FORTUNE’s top 10 communications companies.